I am deeply disappointed with the customer service I've received regarding a backend payment issue that I've been trying to resolve for three days now. The customer representatives have generally been unhelpful, lacking knowledge, and unwilling to effectively address the problem. One representative even abruptly ended our conversation, suggesting I troubleshoot on my own.
Despite following every instruction provided, each new representative had me undo the previous steps, showing a lack of continuity and knowledge-sharing within the support team. This has not only been frustrating but has also wasted a considerable amount of my time.
After being a loyal QuickBooks user for over five years, I'm now seriously considering moving my business to another platform due to the poor service. The current level of support makes me feel undervalued and poorly treated like dog sh@t.
