Get rid of old time charges

I'm here to guide you on removing the unbilled time charges, @asroberts.

We'll have to delete them one by one. Here's how:

1. Go to Sales and select Customers.
2. Double-click the customer that has the unbilled time charges.
3. Look for the billable time charge transaction and click Edit.
4. The Time Activity page will show. Click Delete.

Additionally, you also close your books to prevent changes to past transactions.

Let us know if you have other concerns about your unbilled time charges. We're here to help you in any way we can.

I have already closed my books for entries before 2024. This is the problem. When I try to make the time charges unbillable it wants to change my books and add it as income. I just want to delete or hide the old time charges so I can clean up my quickbooks and make old customers inactive but I can't do that when they have these unbilled time charges. (The customers have all been billed for these time charges using a different system. I didn't realize these were being entered as billable.

Thanks for getting back to the thread, @asroberts.

Since your books were already closed, deleting the billable time entries will automatically affect your financial records. If you wish to delete them, follow the steps provided by my colleague above. 

Then, you can proceed with these steps to inactivate your customers:

1. From the Sales menu, select Customers.
2. Click the customer's name to open their profile.
3. Select the drop-down arrow next to Edit.
4. Choose Make inactive. Then confirm by selecting Yes, make inactive.

In addition, you’re unable to delete a customer with unbilled charges if:

• Track expenses and items by customer and Make expenses and items billable preferences are disabled.
• A charge, credit, or billable expense attached to the customer you’re trying to delete has no invoice.

To know which action you should take to accomplish your task and clear the old-time charges, I suggest reaching out to our accountant. They can provide you with the right guidance to ensure your records are accurate.

Moreover, you can check these resources to help you with dealing unbilled charges in QuickBooks:
 

• Delete customers with unbilled charges in QuickBooks Online
• Edit your closed books in QuickBooks Online

Should you have any follow-up questions about deleting unbilled time charges, just add them to the thread. We'll be here to help. Have a good one.

This sounds good but it doesn't work for me.  I have over 5,000 of these old time charges.  All of them are for $0.00!  This is a ridiculous mistake in the Quickbooks online app.  There needs to be a way to delete these entries with a batch operation.

We understand your sentiments about managing thousands of old $ 0.00-time charges, Dennis. Thank you for sharing your detailed experience and insights regarding the current options for handling time charges in QuickBooks Online App(QBO).

We recognize your need for a streamlined, time-saving solution within the platform, especially given the volume of these entries and their impact on your workflow.

To help bring this important feature to QBO, we strongly encourage you to submit your suggestion directly to our Product Development team. Your feedback plays a crucial role in shaping future updates and improvements.

Here’s how you can submit your feedback:

1. Login to your QBO app.
2. Click on the Menu icon.
   
3. Select Send feedback and enter your product suggestions.
4. Once done, click Send feedback.

You can also check out this page for the latest feature updates in QuickBooks: QuickBooks New Features and Innovation.

Lastly, you might find this article helpful when you're ready to close out the year and close your books to prevent unwanted changes before filing your taxes: Close your books in QuickBooks Online.

We look forward to hearing from you and working together to make things easier for everyone.