Hi, @heatherhmh87. If you subscribed after your trial ended but your account is still showing as expired, I recommend verifying your subscription status to ensure QuickBooks has registered it.
Here’s how you can check:
- Select the Gear icon in the top right.
- Go to Account and Settings.
- Select the Billing and Subscription tab.
- From here, you can check whether your subscription is active or if the account is still in the trial period.
If your subscription shows as Active, try logging out of your account and logging back in using an incognito or private browser. This will ensure that the error message isn’t being caused by cached data. If this resolves the issue, clear your regular browser's cache to refresh your connection and browsing history.
If the issue persists after trying these steps, I recommend reaching out to QuickBooks Live Support for additional assistance. They can securely review your account and help resolve the issue.
- Sign in to your QuickBooks Online account.
- Click the Help (?) icon.
- Use the QB Assistant or the Search tab to ask a question.
- Type Contact Us to connect with an expert.
Let me know if you have any further questions. We're glad to assist you further in the thread.
