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interesting, usually everything works correctly. Most likely it was a mistake, because after entering the new card details and saving the changes, future payments will have to be applied to the new card.
If the money has already been withdrawn, then try to contact support, I think they will help.
Thank you for reaching us in the Community, Hart. I can show you the steps for changing the payment method for your subscription in QuickBooks Online (QBO).
If you're new to QuickBooks, you can update your billing information by going to your Settings and then clicking Subscription and billings.
Here's how:
In addition, if you're new to QuickBooks, you can add users to your account and assign their designated roles in QBO: Add and manage users.
Comment on this post if you still have concerns about your subscription payment. I'm here to help.
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