We want to get the best help for you, annahmolaccts-gm.
I'd like to make sure that we're on the same page so I can provide you the right amount of information. Are you trying to create a purchase order or purchase report? Are you referring to the purchased copy when subscribing to QuickBooks Online? Any details or screenshot is appreciated so we can narrow down this issue.
I'll be here waiting for your response to answer any questions I can. Have a great day ahead.