Allow me to provide you with some steps on how you can reset an employee's password, @dwhowes9.
Here's how to do it:
- From the app dashboard, Click your Profile icon next to the gear icon.
- Select Manage your Intuit Account.
- Click Sign in and Security.
- Select the User ID, Email address, Password, or Phone number.
- Make your changes.
- Click Save.
In addition, you can check this article to guide you on retrieving your account if you're unable to log in: Recover your Intuit Account if you can't sign
If you need further assistance with changing your sign in information or any other QBO concern, please let me know. I'd be here to help you, @dwhowes9. Take care.