Showing results for 
Search instead for 
Did you mean: 
Level 1

How can I get a refund for the sales tax charged on my subscription

We are a 501(c)3 entity
1 Comment
QuickBooks Team

How can I get a refund for the sales tax charged on my subscription

Hi there, @ljones4.


You can directly reach out to customer support in QuickBooks Online. This way, they can discuss with you the refund process with regards to your sales tax charge in your subscription. Here's how you can connect with them:

Option 1


  1. Click the Help icon.
  2. Hit the Contact Us button at the bottom. 
  3. Enter your concern in the description, then click Let's talk.contact1.PNG
  4. Select Get a callback.


Option 2

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Contact
  5. Select between Send a messageSchedule an appointment, or Get a callback.


Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.To ensure we address your concern on time, check out our support hours.

In case you need help in performing other tasks in QuickBooks Online, you can check our articles here. Make sure that the topic is set as "QuickBooks Online."

Just tag my name in the comment section if you have any other concerns or questions. I'm always here to help. Stay safe.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us