How do I Change my user ID to match my new email address?

Let's change the info in the Intuit Account Manager page, jdflowersmusic.

This way, you'll be able to update the details in an absolute breeze. I'll show you how.

1. Go to Intuit Account Manager and then click on Sign in & security.
2. Select User ID.
3. Delete your old User ID, then enter the new one.
4. Enter your current password, then choose Save.
5. After that, select Password.
6. Enter and confirm your new password.
7. Once done, click on Save.

In case you'd like to change specific areas in QuickBooks Online, I've added some references that can guide you with the process:

• Change your Business Info
• Add or Delete Users
• Change a Customer’s Email Address

Don't hesitate to post again here if you have any concerns about updating your log in information in QuickBooks Online. I'm always here to help. Keep safe.

When I do so, it says the User ID is already being used - which is an old account that we apparently had. Can I keep the User ID which differs from  my email, or can I delete the old account and then readd and attach to the email. It's just confusing as we ended up with multiple accounts over the years.

I'd like to help  manage your QuickBooks account in QuickBooks Online, rdlmachineinc. 

QuickBooks lets you have multiple companies under the same email address. This helps you easily switch between multiple accounts.

You can still use the User ID from your old account. Beforehand, we'll have to add a dummy email to remove it from the list.

1. Sign in to your old QuickBooks account.
2. Select the profile icon next to the Gear icon.
3. Click Manage your Intuit Account.
4. Choose the Sign in & security menu, then click Email.
5. Add a dummy email.
6. After that, select Save.

1. Go to Intuit Account Manager and then click on Sign in & security.
2. Add the User ID on the User ID section.
3. Make sure the email is correct.
4. Once done, click on Save.

I'm adding this article for more details: Reset your password or recover your user ID for QuickBooks Online.

You can use these resources incase you want to recover your account: Recover your account when you can't sign in

You can always count on me if you need anything else with managing your account. I'm always here to address them for you.

The error message is: Account services unavailable, please try back later. This message comes up no matter which day I try it. 

I appreciate you for joining the discussion, @catzfur2.

There are instances when the browser is loaded with frequently accessed pages, which results in some unusual behaviors. That said, let's perform some basic troubleshooting steps. This way, we can isolate the issue so we can get back to business seamlessly.

First, let's log in to your QuickBooks Online (QBO) account using a private browser to access the product with a fresh start.

You may use these keyboard shortcuts:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

Then, we can try changing your user ID. If it works, you may return to your default browser and clear its cache and cookies to refresh the page or use a different supported browser. It's possible that this is a temporary issue with QBO or the browser you're currently using.

Moreover, this article will help you if you want to also change your business info in QBO: Change your business name, contact info, or EIN in QuickBooks Online. What you set in your account will determine the information that customers see on sales forms and invoices. You may always edit the settings if you need to make adjustments.

Feel free to reply in this thread if you need additional assistance changing your user ID. The Community is available to lend a helping hand.

Hi, thank you for your response! I even sat on the phone with QB yesterday for over an hour and had no luck getting to a resolution.

I have found the page at accounts.intuit.com that has an option to remove a user ID. But when I click remove a user ID, a red circle with a slash appears but nothing else happens? Do you know how to delete one?

Hi, this is exactly what I need to do but evertime I try, I get an error message in red above my User ID "Account services unavailable, please try back later". I have tried this for 3 days. I got on a call with QB yesterday and after an hour they escalated my issue. But, today, I got an email stating they could not replicate my issue so my case is closed :-).

I'm still having no luck and I did clear cache and cookies and tried microsoft Edge. I was on the phone yesterday with QB for over an hour and they couldn't resolve it even after escalation.

Thank you for letting us know about your experience, @catzfur2. 

I suggest reaching back out to our Customer Support team to let them know that you're still unable to change the user ID. Just take note of your case number and provide it to them to reopen your case. They'll continue to check your account in a secure environment and help you resolve the error. You can reach them by going to the Help icon at the top right of the account. 

Follow the steps below: 

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

You can refer to this article for detailed guidance on how to check your account's recent activity and then view or update your account information: Update your Intuit user account and get your data. 

You can always get back to me if you have questions or other concerns about your account by leaving a comment below. I'm always here to assist. Have a great rest of the day.