How do I delete or stop a backup that is stuck in queue?

I appreciate you sharing your concerns here in the Community, @congshirshalom.

First, we can start by turning off the backup process in QuickBooks Online Advanced under the Account and settings. Here's how:

1. Go to the Gear icon and select Account and settings.    
2. Choose Advanced and look for Backup.
3. Click the button to turn off the backup and follow the promts.
4. Click Save and Done.     

If the backup still remains in the queue after turning off, let's log into your account in a private browsing window. Here are the shortcut keys for various browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

I also recommend clearing the cache history to allow the system to start fresh. If the issue persists, we can try switching to another supported browser.

Also, can you let us know if you are encountering any specific issues or error messages? This information will help us identify the right solution moving forward.

Furthermore, when manual backup process in QuickBooks Online Advanced  is taking more time than expected. Here are some factors we can consider:

• If your account contains years of financial information or processes a high volume of transactions, backups may take longer.
• An unstable or slow internet connection can delay data transmission, leading to longer backup times.
• Ensure that your system isn’t overloaded with too many tasks while performing large backups.

On top of that, with QBO Advanced, you can create customized reports tailored to your needs. You will also have access to a dedicated team of experts who can help you maximize the features of QBO Advanced, especially when managing large data sets.

If you have any follow-up questions or concerns, please don’t hesitate to reach out for additional guidance.

I tried Safari, Chrome and Firefox in private browsing mode, cleared cache in Firefox to no avail. I turned off backup company and all showed that it was turned off, but all still show backup as queued with no start date or progress. Any more suggestions or can QB do this for me.

Did you ever resolve this issue?  I am having the same issue and QB Support has not been able to help me.  I have also tried all the suggestions mentioned.

How did you resolve this issue?  I am having the same problem.

I appreciate you for trying all the troubleshooting steps, cglasier. The issue you are experiencing is due to a very large company file or a slow or unstable internet connection.

Since the problem persists after following all the suggestions, I'll connect you with our Live Support Team. They can take a closer look at your account in a secure environment and conduct a thorough investigation.

The Live Support Team has specialized tools and resources to address your situation.

Here’s how you can reach them:

1.   Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

For your convenience, you can find our Support Hours under QuickBooks Online in this article: Get help with QuickBooks products and services.

If you have any further questions about QuickBooks, please feel free to reach out through this thread.