The only way to contact our security team is by emailing them, erinMO. I’ll make sure you get the best assistance to address your concern.
Before anything else, can you tell me what issue occurred on your end so we can determine whether we can help you in the Community forum?
In the meantime, since you mentioned you only contacted chat support, you may want to call our phone support. They can help determine whether the email is from Intuit or is a possible phishing attempt that should be forwarded to our security team for assessment.
Here's how to reach out:
- Log in to your QuickBooks Online account.
- Click the Help (?) icon.
- Utilize the QB Assistant by entering your question or topic, and it will provide options for you to get answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
- If you can't find the information you need, select Contact Us to connect with an expert for assistance.
For more details on reaching our support team, please refer to this article: Get help with QuickBooks products and services.
If you have any further questions about QuickBooks Online, feel free to reply, and I’ll respond as quickly as possible.
