I appreciate you for bringing this to our attention, @kmwriter.
I understand how important it is for you to log in to QuickBooks Self-Employed (QBSE) to manage your business effectively.
I suggest verifying the accuracy of your account credentials when trying to log in and access QBSE. It's a good idea to write them down in your personal notes to ensure that you have them correctly and try logging in again. But If you're still unable to log in, we can perform some troubleshooting steps to determine if the issue is related to your browser.
To start, please open an incognito window. This will prevent your browsing history from being saved. You can use the following keyboard shortcuts based on the type of browser you are using:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Next, go to the QuickBooks Self-Employed (QBSE) page and try to log in again. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.
However, if the issue still persists after doing some troubleshooting steps. I suggest contacting support to further check what's causing this and determine possible solutions.
I'll also add this article if you want to update your billing and subscription info in QBSE: Update your billing and subscription info in QuickBooks Self-Employed.
Let me know if you need further assistance logging in to QBSE. I'm always here to help.
