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Good day, @MattM_HWC.
Dealing with constant email notifications can be a real hassle, especially when they keep repeating the same thing. Fortunately, there is a way to disable this feature and put an end to receiving these notifications and I'd be glad to walk you through the process.
Here's how:
1. Go to the Gear icon.
2. Under Your Company, click on Account and Settings.
3. In the Account and Settings menu, select Advanced.
4. Click on Automation, then click on Manage and again select Manage.
5. Under the Actions section, next to Run now, click Edit.
6. Then, click on Send reminder to your team via task.
7. Untick the boxes that you want to disable.
8. Hit Save to apply the changes.
I've included a screenshot to provide you with a full guide.
For more detailed information, refer to this article: Use workflows to automate your business processes for QuickBooks Online Advance or Intuit Enterprise...
You can also check out this article on sending invoices to your customer easily: Send invoice reminders automatically or manually in QuickBooks Online.
Continue posting if you have more questions about managing your email notifications. I'm here to help. Have a wonderful one.
The Gear or Settings icon is located in the upper right corner when you log into your QuickBooks Online, Matt. Since this functionality is missing on your end, let's troubleshoot this matter.
Firstly, let’s determine if this issue is related to your browser. An overloaded cache can often cause lagging and formatting issues when navigating your QuickBooks account. To check it, try accessing your account using an incognito window.
Here are the shortcut keys to open an incognito window in different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once there, log into your QuickBooks account and check if the Gear icon is visible. If this resolves the issue, I recommend clearing your browser's history and cache to improve performance. Additionally, please make sure that you're using a supported browser to maximize your QuickBooks activities.
For visual assistance, refer to the screenshot below to locate the Gear icon:
Furthermore, you can refer to this article for instructions on how to automate payment reminders in QuickBooks: Create automated payment reminders for invoices and statements.
You're always welcome to post in this forum if you have other concern, Matt. I'll be around to help you anytime.
