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dr-dtownes-gmail
Level 1

How do you cancel self-employed subscription when pop-up window won't allow you to cancel? Instead it says, "Wait don't go!" don't allow you to cancel subscription!

 
1 Comment 1
katherinejoyceO
QuickBooks Team

How do you cancel self-employed subscription when pop-up window won't allow you to cancel? Instead it says, "Wait don't go!" don't allow you to cancel subscription!

Welcome to the Community, @dr-dtownes-gmail. I understand the need to cancel your QuickBooks Self-Employed subscription. 

 

Currently, we have an investigation going on about this issue. Our engineers are working on this for you. 

 

At this point, I'd recommend contacting our Customer Care team to let them know you're one of the affected users of INV-55180 so that as soon as we have an update on this, they can notify you via email.

 

Additionally, you can export and save your file in case you'll need them in the future. 

 

Feel free to post some more if you have additional questions. I'd be happy to get back to you and help. 

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