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TE16
Level 1

how to cancel the quickbooks support?]

I was charged about a thousand dollars for quick books support for my desktop account  on December 27th 2024. I would like to cancel that and get a refund. My understanding is that I can get a full refund if I cancel within 60 days. My product number  Lic is 6937[removed]1 product # 401228

 

Tammy (removed)

2 Comments 2
JeveeAdvin__la
QuickBooks Team

how to cancel the quickbooks support?]


You can handle the cancellation directly through the billing and subscriptions section of your account @TE16. However, since you are requesting a refund, it would be best to contact Intuit/QuickBooks directly. I'm here to guide you through the entire process.

 

Let's begin by cancelling your subscription first. Here's how:

 

  1. Log into your CAMPs account.
  2. If you’re unsure about your account, please see What is CAMPSs and how do I use it?
  3. Select the QuickBooks Desktop Account you want to modify.
  4. If you have more than one, your login profile will show you which one is currently selected.
  5. In the Products & Services area, find your subscription or service, then select Details.
  6. Verify this is the product or service you no longer need, then select Cancel Service under the active.
  7. Please let us know why you are leaving so we can improve our services. After providing any details (optional), select Continue to cancel.
  8. Confirm your cancelation by selecting Cancel Now.

 

You'll see a confirmation message and receive an email.

 

Next, let's go over how to get in touch with our support team.

 

Follow these steps:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select the Contact Us button.
  4. Enter a brief description of your concern in the What can we help you with? field and click Continue.
  5. Sign in to your Intuit account and select Continue. Then, click Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue.
  7. Choose a way to connect (Chat or Callback).



 

You're right. If you buy directly from Intuit and are within the 60-day money back guarantee, you'll receive a full refund within two weeks. If you purchased your product from a retailer or third party, here’s how to return it and get a refund.

For further information, refer to this article: Cancel your QuickBooks Desktop Subscription.

For your future reference on how to install your QuickBooks Desktop in the future, open this article: Reinstall QuickBooks Desktop.

Before we wrap up, please note that we have removed your full name to ensure your privacy and security.

If you require additional help with managing your QuickBooks Desktop subscription, please let me know. I'm here to assist you.

Chrea
Level 8

how to cancel the quickbooks support?]

@TE16 

Make sure you can login to CAMPS as the Primary Contact and find your license code there before requesting for your refund. Then you can use the trial version to access your historical data for good if required.

 

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