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small non profit
Level 1

HUGE price increase with NO WARNING

I was shocked to see our QBO monthly fee jump 66% this month with no notice or warning, no increase of service level. etc. This is a difference of $384 annually. VERY UNHAPPY. UNJUSTIFIED.

 

We were on an intro rate for 6 months, but have been at regular price for some time now, but just got the auto pay receipt - from $48  - expected to $80.  This is unexpected and HUGE. 

 

Is this common or just us? Do you have any advice for other options or what to do about this? 

 

7 Comments 7
Fiat Lux - ASIA
Level 15

HUGE price increase with NO WARNING

Where is your company located? I am not sure you are using QBO US version.

JenoP
Moderator

HUGE price increase with NO WARNING

Allow me to share details to help with your questions about monthly fees, small non profit.

 

The was a recent price increase for all QBO subscriptions effective August 1, 2022. 

 

Any changes to monthly fees and other subscriptions are emailed every time there are changes to them. We started sending out the notifications as early as the first week of June. 

 

However, the increase was only an average of $5 dollars and not as high as the one you mentioned.  For example, Simple Start's new monthly fee increased to $30 from $25, Essentials from $50 to $55, and Plus from $80 to $85. Here's an article about the changes for more details: 

 

 

Other reasons that can cause changes to your monthly fee include additional employees, subscription upgrades, and expired promotional discounts. Let me share these articles for additional references about this matter: 

 

 

Finally, I recommend reaching out to our customer support teams. They can review your billing history and discuss the monthly fee with you. Go to this article to get their contact details: QuickBooks Online Support.


 Let me know if you have other questions for us. I'd be glad to jump right back and help you again. 

bobthejockey
Level 1

HUGE price increase with NO WARNING

Last year they took out around $600 out of my account for QuickBooks in December.  This year it's $1,400 with no warning.  Will it by $2,800 next year.  This is the dark side of capitalism.

4Gal
Level 11

HUGE price increase with NO WARNING

@bobthejockey 

Do you have QB Desktop Premier Plus for single user with no payroll?

SUE618
Level 1

HUGE price increase with NO WARNING

Just spoke to Intuit - as of 10/1/2024 price annually will be $ 2,800

sharky1
Level 2

HUGE price increase with NO WARNING

It’s a boldfaced lie the average increase is $5.00. I was just billed $1400. That plus payroll charges plus I believe I paid to renew my desktop license in January. Outrageous for a small business. But at least it makes it easier to justify finding other solutions. 

Chrea
Level 6

HUGE price increase with NO WARNING

You can explore switching to an old QB Desktop with a non subscription license + Payroll Mate.

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