I am having a problem creating the 941 report.

Good day, evaduzant.

Can you tell us what happens every time you create the Form 941 in QuickBooks Desktop? I just want to make sure we give you the correct information and steps to resolve the issues.

Please add a reply below to add more details. Thanks!

When I create the 941 form it will no allow me to override the lines relating to the employer retention credit. For the second quarter we did not have it set up to track. Changing ever paycheck is not feasible.

In addition when generating the 941 the social security wage line is zero and calculates no social security tax.

Thanks for posting your concern here in the Community, Dragonfly13.

Let me share some information on the form 941 and Payroll Summary report in QuickBooks Desktop (QBDT). 

You'll need to compare and verify the taxes on a form 941 return with the payroll summary report. Once you identify the discrepancy, you can check this article on how to correct it: Comparing and Verifying the Taxes on a 941 Return with a Payroll Summary Report. 

You may also visit this article for the troubleshooting steps if the form 941 line 2 does not match adjusted gross wages in the Payroll Summary report: Troubleshooting amounts in Form 941/Sch. B - Employer's Quarterly Federal Tax Return. 

If you need further assistance with the steps, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a screens-sharing.

Here's how to contact our customer support:

1. Select QuickBooks Desktop Help from the Help menu.
2. You can also press F1 on your keyboard to bring up the same Help Panel. 
3. In order to route you to the correct support expert, we need to know what type of question you have.
4. Click Continue.
5. We’ll provide you a few options. You choose which one is best for you.

Please let me know how it goes. I'll be around to help if you have any other questions about QuickBooks payroll. Have a good day ahead.