I know how important it is to seamlessly sync your bank accounts with QuickBooks Desktop. I’m here to offer additional solutions regarding the connectivity concerns you have with your bank.

Currently, there are two types of Home Depot accounts that you can link in QuickBooks Desktop: the Home Depot Commercial Revolving Credit Card (EWC) and the Home Depot Consumer Credit Card (EWC).

Here’s how you can view and manage these accounts:

1. Go to the Banking menu and select Bank Feeds.
2. Choose Participating Financial Institutions.
3. Look for your financial institution in the displayed list.

If your bank does not offer a direct connection, you have the option to download a .QBO file containing your company’s transactions from your bank or credit card. You can then import this file into QuickBooks to add transactions to your accounts.

If your bank offers Web Connect, please follow these steps:

1. From the Banking menu, select Bank Feeds, then choose Import Web Connect Files.
2. Select the .QBO file you saved, and then click Open.
3. When prompted to select your bank account:
   • Use a QuickBooks account that exists if the account you're importing transactions into is already set up in QuickBooks.
   • Create a new QuickBooks account if the account you're importing transactions into isn't in QuickBooks yet. Learn how to create an account.
4. Select Continue. You'll see a dialog box telling you that the data has been successfully read into QuickBooks. Select OK.
5. Go to the Bank Feeds Center to review your transactions.

Additionally, I recommend checking this article for more in-depth information about connecting using Web Connect: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

I'll be adding this guide to help you review and categorize banking entries in your account: Add and match Bank Feed transactions in QuickBooks Desktop. Once ready, you can start reconciling them to make sure your accounts match your bank and credit card statements.

Let me know if you have further questions about managing your banks in QBDT. We'll be right here to help you any time.

Yes, Thank you. 

I am aware of the two types that are offered but this does not tell me which of the two when going into bank feeds I select for the Commercial credit card. 

Please be specific 

You can reach out to your bank services to specify which credit card account you'll integrate with QuickBooks, jmizani1.

As QuickBooks Desktop (QBDT) depends on the transactions downloaded from the Home Depot Commercial Card, we're unable to suggest what specific account is available when syncing your bank from QBDT.

However, you can consult your financing services to ensure certain integration to your account is accurate and how these entries are brought in from your Home Depot credit card.

Whenever you're ready to sync your bank, refer to the detailed steps mentioned by ArielI above.

I'll also include this reference for additional guidance: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

Once everything looks good, review your transactions and categorize them. Then, reconcile your account to ensure the accuracy of your books.

If anything comes to mind, please share them with us in the comments below. Keep safe.

I use online version, but probably same issue with desktop.   I believe issue is with the communication between QuickBooks and Home Depot system.  QuickBooks is always doing software updates and sometimes those updates cause communication issues with the bank systems.  Usually it gets fixed same day or within a few days, however, Home Depot is an ongoing issue and theirs can last longer than a few days down.   Also I lost my ability to bring up statements directly through QuickBooks when I was able to before.  

QuickBooks software engineers should be alerted to this so they can contact them and see what they can do to resolve the conflicts.

I do not belive any of the attempt responses from QB actualy tried to login to experience the issue themselves.

The way they keep copying and pasting a response from their " costumer service manual"  is some what disrespectfull with your clients.

this is being going for years now

However it seems that the issue lies with CITI - although all it seems to be needed is that QB update or add the current URL used by city. - but even though still a maybe.

1- QB ofer for ProXtra and Commercial Clients the same address: https://www.homedepot.com/c/Credit_Center

if yoiu click on it, or go to it in your browser it will take you there... HOWEVER

CITI will redirect you to : https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLNP_HOMEDEPOT#pro/ema... for Commercial accounts or https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLCR_HOMEDEPOT&partner... for ProXtra Accounts.

either way one might need reenter email confirmation  - What QB although is capable to add to their login process - is not availible as part of the current process for HD credit cards (any of them)

so,

QB need to update the url and have individual ones for ProXtra and Commercial THEY ARE NOT THE SAME. And update their login process to alow the " reverification" step that CITI requires from time to time.

But none of the before mentioned methods will work simply becouse the URL's are not the same.

Not a viable solution

I came here looking for a solution, but it appears this problem persists.
I am attempting to link a Home Depot Pro Xtra credit card to my QuickBooks Online.

I have confirmed the credentials by logging into the website directly (I go to https://www.homedepot.com/mycrc,  but am redirected to https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLCR_HOMEDEPOT#dash/la... during the login process)

None of the options available for linking in QBO appears to work.

Please address whatever backend configuration needs to be done so this can be linked properly.

Hello there, @Oldwindways.

To start, I recommend contacting your credit card issuer to determine why your card won't connect to QuickBooks Online (QBO). The Home Depot ProXtra credit card is supported in QBO, so it's best to ask your issuer why it's not allowing the connection.

In the meantime, you can manually upload your transactions in the Bank transactions tab. See your financial institution’s website to learn how to get a record of your transactions from them and manually upload it to QBO.

To proceed, follow these steps:

1. In the Bank transactions tab, click on the Link account dropdown.
2. Select Upload from file.
   
    
3. Choose the QuickBooks account for your file upload.
4. Click Upload from this device, select the transaction record file.
   
    

Once it is successful, you need to match and categorize your uploaded transactions to place them in the correct accounts.

Please note that once you can successfully connect your credit card, any previously uploaded transactions will be duplicated. You will need to exclude these duplicate bank transactions to avoid errors.

Feel free to reply to this thread if you have further questions or concerns.

@Oldwindways 

You can use csv2qbo converter tool as a workaround. It's a $60 one time license.

https://www.moneythumb.com/?ref=110