I am not able to resubscribe. Once i click on resubscribe, i get an error code 81622 telling me to contact support and the resubscribe button is greyed out. HELP

Thank you for your continued interest in QuickBooks, and I appreciate your efforts in trying to resubscribe with your account, Lazarus. I'm delighted to offer you the most up-to-date information regarding the error code that appears when you attempt to click the Resubscribe button.

I want you to know that we have an ongoing investigation related to this error when clicking Resubscribe. Please be assured that our engineering team is currently collaborating and prioritizing this matter to determine a resolution as quickly as possible. While the investigation is still ongoing, I suggest contacting our QuickBooks Online Support to have your name added to the affected users in the list. It'll ensure that you receive timely email notifications regarding the latest developments.

Once resolved, you're all set to resubscribe or reactivate your account.

For additional guidance, while working with your QBO data, consider utilizing the step-by-step tutorials from these links as valuable resources:

• Get started in QuickBooks Online: a quick tour & what to do next
• Get started and adjust settings after you sign up for QuickBooks Online
• Top articles for QuickBooks help

Please let me know if you have follow-up questions while resubscribing or working with your QuickBooks. I'm just a few clicks away to help you again. Keep safe!

Same issue for weeks as well and same poor answers as above each time I contact the CS with not fixed issue as solution...etc.

I am thinking to switch to another provider.

Hello

Is this issue resolved? I'm facing the same problem. Pls help ASAP.

@Praveen_Uduweriya 

Make sure you are using a card issued in the US to minimize error. Otherwise, use Paypal.

Hello there, Praveen.

Yes, this issue has been resolved. So, let's perform some troubleshooting steps so that you can resubscribe your account.

But before we proceed, please double-check your address information, if it's correct we can open your account in an incognito mode to see if this has something to do with your browser.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to resubscribe your account by browsing privately, it's safe to say that it's being caused by the browser.

It can be fixed by clearing your cache and cookies. In the event it continues occurring while using incognito, you'll initially have to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Safari 11 or newer

However, if the issue persists, I recommend reaching out to our Technical Support Team. They'll be able to do further investigation into this behavior and can re-open the investigation if necessary.

In addition, feel free to visit our website to get some tips and other resources for future reference: Self-help articles. 

Keep me updated in the comments if you have further questions about resubscribing your account in QuickBooks Online. I'm just a reply away. Keep safe and have a good one.

WTF. Me too.  AND, I call Customer Service and they don't work weekends.  I'm in on a Saturday to do bills, they should be too.I'm actually trying to give them Money and they won't/can't accept.  Isn't their business accounting for money?!

@pain law 

Have you tried Paypal?