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Thank you for reaching the Community, yew.
Let me share some info and guide you in changing the Master Admin in QuickBooks Online.
If you still have the current admin's login credentials, you can add yourself as a new user and then change your role to admin.
You'll then receive an invitation email, asking you to select the link and accept the invitation to be the primary admin.
Otherwise, if you don't have the current admin's login information, you can send a request to be the new primary admin.
Also, If you’re an accountant, you must be the primary admin of your firm to change the primary admin role in a client’s account.
Please don't hesitate to reach us back if you still need further assistance. I'll be here to help. Have a great day!
Can you access your QBO account as the Company Admin?
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