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tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

 
9 Comments 9
RCV
QuickBooks Team
QuickBooks Team

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

It's my priority to disconnect your personal Google account when logging in to your QuickBooks Online (QBO) account, tom115.

 

It's possible you sign in to your account using your Google credentials. This feature is called Google Single Sign-On (SSO) where you can log in once to easily go between G Suite and QBO. 

 

 

To disconnect your account from G Suite, just follow the steps below:

 

  1. Go to your sign-in page and use your QBO credentials. This is different from what you use when signing in into G Suite.
  2. Click Security from the menu.
  3. Find the Signed in With Google identity In the Linked Identities section.,
  4. Tap Remove.
  5. Then, confirm you are removing the permission of Google to access QBO. 
  6. Select Remove to complete the disconnect process.

 

Once done, log out and log back in using the username and email you used when signing up for your Intuit product.

 

For more details about using Google SSO to sign in to your account, check out this article: Sign in to QuickBooks Online with Google

 

I have a link here where you can find articles about managing your QBO account: https://quickbooks.intuit.com/learn-support/en-us/account-management/07?product=QuickBooks%20Online.

 

I'm just one post away if you need a hand with changing business information or any qO related. I'm always here to ensure your success. Keep safe and healthy.

tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

I already tried this. In fact, I think I said so in one of my earlier inquiries. Deselecting that option does not work.

tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

I already tried that - before I opened this thread. In fact, it was the first thing I did. That's what makes this so frustrating.

tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

Ps. I guess I need to clarify. When I first log on, I am transferred to the Quicken username/password screen, which is fine. I expect that. And for a split second it flashes the correct email address (which is my law firm account) and my anonymous password. But before I can even move my mouse, it jumps off that screen, refreshes the browser (as if I had told it to navigate somewhere else), and then dumps me into a Google sign-in window ... where it insists I use my personal email account. It doesn't give me time to do anything.

 

I was able to break through only once. After several attempts, I was able to click on "Forgot Your Password?" fast enough that the initial login screen couldn't pull me away. Of course, then I had to pretend I wanted a new password - which I didn't. (Incidentially, that was also when I tried your suggested fix of deselecting the Google login.) 

 

The only thing I can think of is this business of my old desktop version of QBooks, dating back to 2014-15. That did run through my Google account. But if that's the problem, I'm going to be really hacked off because I spent almost two hours on the phone with tech support - just a few months ago - where we batted around this issue. I was even transferred to a different specialist responsible for administering old desktop accounts, and she assured me this wouldn't get in the way.

 

So here I am. I am paying gobs of money to Intuit for an (expensive) QBooks account that I cannot use. The answer you are providing here is old news, and the community threads have proved useless. Worst of all, your telephone system is dishonest. Twice now (including just 15 minutes ago), I have called squarely in the middle of business hours, only to be serenely informed by an automated system that the "office is now closed." The same syrupy-sweet voice gently admonishes me to "call back during business hours." That's strange because ... you know ... it's eleven o'clock in the morning. Arizona Time.

 

And that is why I am so incredibly angry and fed up. I don't want little balloons on this Help thread inviting me to give "Cheers." I don't want automated emails congratulating me for graduating to "Active Member" and awarding me Badge points. I have a business to run, and I expect Intuit to give me the service I paid for.

Jen_D
Moderator

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

Thanks for sharing your insights and update about this, @tom115,

 

I could only imagine the time you've spent trying to get this fixed. I just need to clear something so we can get this over and done. Are you using Quicken?

 

I need your confirmation because Quicken is a third-party program and is not connected to Intuit. That being said, they have a separate Support and Community page. You may access their Help Line through this link: Quicken Support Options

 

This forum you're in answers QuickBooks related questions that do not account verification. If you're using a QuickBooks Online account and RCV's answer didn't correct the problem, I recommend getting in touch with our live Support again. Only our representatives can check your account and help you with your login options.

 

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM every Saturday. You can also request for a callback so you won't have to wait on the line.

 

Here's how to contact Support:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. From there, select the Contact Us button and enter your concern in the description box.

  3. Once done, select Call us or Get a callback option.

Please note that the contact options available is based on the description you entered on the Help menu.

 

I'll be waiting for your reply, as I want to ensure everything is taken care of. Have a wonderful week!

tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

Jen, I appreciate the quick answer, but I tried all that. On the one occasion I was able to get into the account, I went to that "Contact Us" feature. It handed me an automated assistant, and nothing I typed generated a response close to my login issue. I also tried the Help button, and submitted a concern. Nothing happened. (This was a week ago.)

 

At this point, though, I can't get in to the account, so I can't redo any of these things. I can't go to a Dashboard for an account I can't access. This page here seems to run separately, which I appreciate, but it doesn't get me into my actual QuickBooks account.

 

And, yes, I'm talking about QuickBooks - not Quicken. I'm trying to use QB for my law firm's trust and operating accounts.

tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

Ps. I was able to race past the login window by clicking on "Forgot Password" once more.  After changing the password (again), I went to the Help button you recommended. It did give me the option of chatting, but when I tried that, it opened a separate browser window with a "pre-chat form" I had to fill out. This form assumed I was asking payroll questions - which I am not - and when I entered "general payroll question" (my only real choice) and clicked "Done" ... the window disappeared. No chat.

 

I also took the time to go into my account settings. As before, I have no "linked" profiles: nothing that should be pushing me over to Google at all.

 

I've attached a screenshot to prove the latter point.

 

Tom

{Screenshot edited by Moderator}

Jen_D
Moderator

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

Hi there, @tom115,

 

You can still contact us without signing in to your actual account. Let's use a test company file and follow the same contact process there. Use a private window to check if the chat option works there.

 

Use the following keyboard shortcuts to open a private window depending on the browser you're using:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

Follow these steps after launching the Incognito browser:

  1. Open this link: https://qbo.intuit.com/redir/testdrive
  2. Answer the Security Verification then click Verify.
  3. Once done, Go to the (?) Help menu and click on Contact Us.
  4. Type the keyword Account Management and Billing in the What can we help you with? box.
  5. On the next screen, scroll down to the Choose a way to connect with us section.
  6. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:

 

When you're connected, provide all the information about your concern or request a viewing session with out representative.

 

Let me know how you get on Tom. I'm still here if you need anything else.

tom115
Level 2

I am sick of Intuit forcing me to log in through my personal Google account. I *don't* want that! How do I stop that?

Jen!

 

I was connected with tech support (Austin) after calling the Sales number, and we spent an hour and 50 minutes going through all this, and we found some answers. I'm going to post it all here, too, so you can share it with others if you want - especially people who use Keeper Security, like me.

 

  1. The problem is associated with Keeper Security, an app that allows users to save passwords in an online vault. Each record you create contains a field for your name, login email/username, password, the URL for the website where you're headed, and any notes you wish to add.
  2. Keeper also has a button you can press to launch whatever program you want to start. It takes you to whatever URL you saved, autofills the username and password, and then opens the program. It's actually quite handy.
  3. Like a lot of programs, Keeper also has a browser extension - and that's the problem. For whatever reason, when you have that extension toggled "on" (in your Extensions Manager), and then try to launch into Intuit Quickbooks out of Keeper, it momentarily opens the correct window, but then immediately redirects you to a Google login page. It gives you no choice, and it's almost instantaneous. The user has no time to react. And then you're stuck there. Pressing "Back" on the browser doesn't help. It just gives you that same, brief glimpse of the correct page ... and then dumps you back into the Google login site. Austin and I replicated this problem in two different browsers: Chrome and (the new) MS Edge.
  4. There are two workarounds. You can simply disable the Keeper extension, i.e., toggle it "off." Then, when you return to Keeper and launch from within that app, the correct Intuit login page stays put, and you're good to go. The alternative is to open an incognito window in Chrome (called "InPrivate" in Edge), and run Keeper through there. That works even if you haven't disabled the Chrome extension - assuming you didn't instruct your extensions to function even in an incognito window; users do get that option, so they should watch out for that.
  5. We also found some weirdness in the Help menu in general, which explains why your advice wasn't working. It turns out that, if you click on Help\Contact Us and then try to type your question into the field, different text will generate different options. For example, when I was on my own, I typed "I can't log in" as my question. It did give me a choice between "Ask the Community" or "Chat" - but not "Get a Callback." However, if you typed "tech support," which he and I did together as an experiment ... you got all three options. (I just tried again, and now the options are all different, and more restricted. It cites COVID-19 and reduced business hours, but that's probably because it's now 6:45 p.m. (PDT).
  6. The "Chat" function was strange, too. It gives no option for a general chat. Instead, it assumes you have payroll questions and gives only two options for chat discussion: both related to payroll. And where it requests the "Company ID," it really wants the "Payroll Company ID" - which is a different number.

Anyway, Austin was great and said he would bring up all this stuff at his next meeting. For now, though, I just wanted to thank you for your own persistence, and let you know of the solution so you can help other people with it!

 

Kind wishes,

Tom

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