Hello there, benbecker.

I'll add some information regarding the investigation.

I can see the urgency of this matter to connect Shopify to QuickBooks Online seamlessly. With this, please know that we don't have an exact timeframe for the resolution. Rest assured that we'll be working on it to get you back to business immediately.

On the other hand, you might want to review these resources to gain necessary insights from different aspects of your business finances:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

If you have another question when linking accounts or other related concerns in QuickBooks Online, don't hesitate to click the Reply button to update us in the Community. We're always willing to help.

If true it is resolved I am glad to hear it.  This went unresolved for at least SEVEN months.  Based on your description of the root cause, I can’t even begin to understand how it could have taken this long.

This failure to address the problem in a reasonable timeframe also cost me at least 2 work weeks of additional effort working around it.  Canceled my QBO because of it.  Not sure I want to jump back in to that frying pan again

Hi, the connector is broken again.

If I try to connect while logged in to Shopify, I see this:

If I log out of Shopify before attempting, I see this:

I log in to Shopify using Google auth with two-factor auth enabled using an authenticator app.

We appreciate you bringing this matter to our attention, tuneshine, and we can see the urgency of getting this Shopify issue resolved. Let me route you to the best help available.

We recommend contacting our Customer Care team to have this investigated and help you fix the connection between Shopify and QBO. To do this, here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Additionally, review and categorize your transactions once the connection is restored to keep your financial data updated.

We'll always be around if you need assistance with your Shopify account and transactions. Drop your comments below, and we'll ensure to help you out.

For anyone else who finds this thread: I confirmed with support today that there is an ongoing issue connecting Shopify with QuickBooks Online

For anyone else who finds this thread: I confirmed with support today that there is an ongoing issue connecting QuickBooks Online with Shopify.

It's October 2024 and the issue is still not fixed!

I know this hasn't been an easy process for you, Karen.

Let me make it up to you by making sure you'll get a detailed explanation why you're still unable to connect Shopify Balance in QuickBooks Online.

It would be best if you reached out to our Live QuickBooks Support Team for further assistance. Our team has complete access to your account and can diagnose the root cause of the issue. This way, we can ensure that the problem is effectively resolved, leaving you with a seamless experience. Our trained professionals are available 24/7 and will be more than happy to provide any assistance you may require. Don't hesitate to reach out to us via the support contact channels provided as we will be more than willing to help.

Here's how to contact our support:
 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click I still need a human.
5. Select Get help from a human.
6. You can either select the Chat with us or Have us call you option.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. Please don't hesitate to post again if you have any further concerns, as we are committed to ensuring that you receive nothing but the best service from us.