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melisa-sassytack
Level 1

I am the admin but qb not allowing me to edit anything. says to check with my admin. how do I fix this?

 
2 Comments 2
Anne Reed
Level 1

I am the admin but qb not allowing me to edit anything. says to check with my admin. how do I fix this?

smae here--kicks me out when trying to view invoices and says i am not allowed access???

 

MsNorthPND1881
QuickBooks Team

I am the admin but qb not allowing me to edit anything. says to check with my admin. how do I fix this?

I acknowledge the importance of editing something as the admin user in your QuickBooks Online (QBO), Melissa. Let me share information and steps to help you.

 

Make sure to use a compatible browser with QuickBooks. If you are still experiencing the issue, try our basic troubleshooting steps:

 

  1. Using a private or incognito browser.
  2. Try to restart your browser.
  3. Then, clear your browser's cache. Add Intuit as a trusted site.

 

If the basic troubleshooting steps don't solve your issue, you can contact our support team. No worries you'll receive updates via email once the resolution is rolled out.

 

Our operating hours are from Monday to Friday, 6 AM to 6 PM, and Saturdays from 6 AM to 3 PM PST. You can contact us at a time that suits you best.

 

In addition, please feel free to check out this article for information about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online.

 

Don't hesitate to revisit the page if you need additional help accomplishing your admin user concern. I've got you covered.

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