I can't open my Android app. Get the error message that the account isn't registered for QuickBooks Online when I clearly can sign in with the same account on desktop.

Let's get this sorted out so you can easily access your QuickBooks data using the Android app, Lazymey.

I'm happy to walk you through some troubleshooting steps to fix the issue.

First, let's clear the cache and data for the QuickBooks app:

1. Go to your Android device's Settings.
2. Select Apps (the location may vary depending on your device).
3. Find the QuickBooks app from the list, then select Storage.
4. Choose the option to clear the app's data.

If clearing the cache doesn't work, uninstall and reinstall the app to ensure you have the latest version installed.

1. Uninstall the current version of the QuickBooks Online Android app.
2. Open the Google Play Store and search for the QuickBooks Online app.
3. Check if there is a pending update for the app.
4. Install the latest version of the app and try logging in again.

Please let me know if these steps help get you back up and running with the QuickBooks Android app. I'm here to provide any other assistance you may need.

Thank you, but I've already done both options and neither changed anything. 

I'm still getting the same error message that my email isn't registered for QuickBooks Online when it clearly is. 

Thank you, but I've already done these steps and still get the same error message that my account doesn't include access to QuickBooks Online. I have a Google Pixel 6 Pro with the latest Android version and also restarted my phone but neither helps. Could it be a technical issue where you need to whitelist my email for the app? 

I appreciate the steps you've performed to troubleshoot the error message you've received, Lazymey.

Since you're still experiencing the same issue, I suggest contacting our QuickBooks support team so they can further sort this out and assist you promptly using their tools. This way, they can safely look at your account to more precisely pinpoint the error you've been experiencing. In the meantime, you can access your company via browser to perform these steps:

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact us.
4. Provide a summary of your concern and click Continue.
5. You can either choose Chat with us or Have us call you.

Alternatively, you can reach our support team directly through this website: Contact QuickBooks Support.

Please know that these are the available support hours:

• Monday-Friday, 6 AM to 6 PM PT for Plus, Essentials, and Simple Start users.
• Saturday, 6 AM to 3 PM PT for Advanced users.

Additionally, you can refer to this article for more tips and resources when working with QuickBooks in the future. Ensure you have selected the correct product so you can search and read articles that will guide you in completing your future tasks: Helpful articles, video tutorials, and more.

I'll always be around if you require additional assistance managing tasks in your QuickBooks account. Let me know in the comments below so I can further back you up. Have a good one.