We’re here to ensure you can successfully update your billing information in QuickBooks Online (QBO), Kathy.
To get started, could you please confirm whether you are encountering any error messages or issues while attempting to update your payment method? Understanding the specific challenges you’re facing will help us provide the most effective solution.
Before updating your credit card information, please ensure that the new card has a U.S.-based billing address and is currently active to avoid any potential notification errors. QuickBooks currently accepts several payment methods, including credit cards (Visa, Mastercard, American Express, or Discover), direct debit, PayPal, and Automated Clearing House (ACH).
Additionally, please note that only the Primary Admin has the authority to modify billing or payment information. To confirm your access level, please review your role in the Manage Users section. If you’re not the Primary Admin, you’ll need to ask the person in that role to make the updates on your behalf.
For more information on managing your billing information in QBO, you can refer to this article: Manage billing, payment, and subscription info
If you have any additional questions or need further assistance, feel free to let us know by clicking the Reply button below.
