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Level 1

I cannot print the reconciiation report. It is not our printer. Also reconciliation showing beginnuing balance off.

 
3 Comments
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Moderator

I cannot print the reconciiation report. It is not our printer. Also reconciliation showing beginnuing balance off.

Hey there, @stxoffice.

 

After researching your issue when printing a reconciliation report, I see that our Product Development Team is aware of the issue and is working to resolve it. I recommend getting in touch with our QuickBooks Online Support Team so that you can be added to the list of affected users and get notified when there's an update available. I've outlined the steps to get in touch below:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Hit Contact Us to connect with a live support agent.

 

Let me know if you have any additional questions and I'll be sure to help. Have a safe weekend!

Highlighted
Level 1

I cannot print the reconciiation report. It is not our printer. Also reconciliation showing beginnuing balance off.

I'm having the same problem.  Reconciliation reports will not print.  I'm on QuickBooks Online (Mac Version).  

Highlighted
QuickBooks Team

I cannot print the reconciiation report. It is not our printer. Also reconciliation showing beginnuing balance off.

Thanks for posting to the Community, @steven.lepper.

 

In the meantime, you can use an alternative supported browsers like Safari, Firefox, Chrome, or Microsoft Edge. Then sign in to QuickBooks Online, and there you can utilize the Search icon on the upper right to pull up the reconciliation report.

 

Also, the case code of the investigation is INV-41724, where customers are unable to print the reconciliation report using the desktop App. Please follow the steps provided by Michael K to contact our Care Support Team to attach your account to the investigation. This way, you'll be notified via email once our engineers have fixed the issue.

 

Just in case, if you wanted to email and export reports, you can refer to this video article: Run reports in QuickBooks Online.

 

I'll add this video article as your reference on how to filter and specify reports: Customize reports in QuickBooks Online.

 

Please feel free to leave a message or tag me(@Jovychris_A) if you have more questions. I'm always here to help. Have a good one!

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