I can help you log into your account successfully, keita-nyima-yaho.
You can try using the I forgot my user ID or Password option to recover your account.
Here's how:
- From the sign in page, select I forgot my user ID or Password.

- Enter your phone number or email address, then select Continue.
- Follow the on-screen instructions. If you used your email address to verify your account, you'll receive an email with your user ID.
For more sign-in issues and its fix, check out this article: Get help if you can't sign in to your QuickBooks Online account
Additionally, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBSE. Below are the following:
Be sure to get back to me if you need more help in logging in to your account. Have a wonderful day ahead.