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Level 1

I get all zeroes when I export reports ?? Just started happening yestereday.

just trying to export to excel. File I get is all zeroes.
6 Comments
QuickBooks Team

I get all zeroes when I export reports ?? Just started happening yestereday.

Hi @director21,

 

Let's get your exports from reports to work without any issues.

 

Whenever a web-based application acts unexpectedly, I suggest you open your browser's private window. It isolates the cache, which is the common cause of unusual behaviors in browsers. 

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If that works, go back to your regular browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

 

In case you encounter any other software-related issues, refer to this article: Troubleshooting browser problems. It has a list of troubleshooting steps that are specific to each compatible browser with QuickBooks Online (QBO).

 

Tag me in the comments below if you have further questions about the export process in QBO. I'll get back to you as soon as I can. 

Level 1

I get all zeroes when I export reports ?? Just started happening yestereday.

I am experiencing the same issue. Did you get a resolution? 

QuickBooks Team

I get all zeroes when I export reports ?? Just started happening yestereday.

I'm happy to see you here in the Community, @Juanita.

 

I'd like to ensure that this exporting of reports concern gets address so you can have the amount to display accurately in Excel.

 

If you've tried the troubleshooting steps presented by Ryan_M above and the issues persist, I recommend contacting our Customer Care Team. They have the tools to isolate this matter and help identify its root cause. This way, they can apply a resolution.

 

Here's how you can reach them: 

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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Please keep me posted on how the conversation goes by leaving a reply below. I'll be around to assist you if you need more help. Have a lovely day!

Level 1

I get all zeroes when I export reports ?? Just started happening yestereday.

Still broken.

Moderator

I get all zeroes when I export reports ?? Just started happening yestereday.

Hello @bbstone56, thank you for keeping us up to date on the issues that you and others have been having.

 

Just for confirmation, were you able to go through the troubleshooting steps that my colleagues mentioned above?

 

If the troubleshooting steps left you in the same position that you were in, please reach out to Customer Care.

They will have the tools to look into the issue to identify the cause, that way they can work with the development team to come to a resolution.

 

If you have any other questions please feel free to reach back out so that I may assist you!

Moderator

I get all zeroes when I export reports ?? Just started happening yestereday.

Hello again, @bbstone56!

 

I wanted to update you with some information regarding the report being all zeros.

We were able to look into this issue and we were able to reproduce the same issue.

 

So thank you, again for letting me know about this issue!

 

The resolutions that we have come up with;

  1. Use a 64-bit version of excel
  2. Copy the broken report to a new workbook in excel
  3. You can also create a new Google Chrome User
  4. The last option would be to use an alternate browser to the one you are currently using

Please try any of those options and let me know which one worked best for you.

 

If you need anything else let me know so I can help!

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