posted
Hey there, antelopevalleyba.
I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for personal information.
For security purposes, it would be best if you reach out to our QuickBooks Support who can review the details and transfer your subscription from monthly to annual. TechSoup has the necessary tools to approve and activate this type of product.
Here's how to contact us:
1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.
4. You'll be presented with a few options for connecting with Intuit. Select Get a call.
You might find this article interesting: Switch to annual or monthly billing for QuickBooks Online. It provides you steps on how to switch your billing schedule for QuickBooks Online.
If there's anything else you need about QuickBooks, feel free to post back here in the Community. Have a nice day.
