I have a subscription through Apple and can’t upgrade

I also cannot upgrade. I am getting an error message that my account is still managed by apple but I canceled it and waited the subscription out.

Let's make sure you can upgrade your QuickBooks Online (QBO) subscription, sundee & samkfa.

To start, are you trying e-file or pay your payroll taxes and forms in QuickBooks Online payroll? If so, you'll need to have a QuickBooks payroll subscription plan to utilize it. You may also need to change your billing from Apple to Intuit to upgrade your QuickBooks mobile app account.

Furthermore, you'll want to cancel your subscription through the Apple App Store if you want to continue the upgrade. Before doing so, I'd recommend exporting your data and saving it on your computer, where you can easily find it.

Check out this to help you cancel a QuickBooks Online subscription purchased through an app store: Cancel your QuickBooks Online subscription or trial.

Then, follow the steps below to choose the best QuickBooks Plan that works best for your business:

1. Go to the link to choose a plan: Plan & Pricing.
2. Scroll down and enter to select the correct region for you.
3. Follow the prompt to complete the process.

After that, you can visit this article to learn how we can import the data saved from your computer: Common questions about importing data to QuickBooks Online.

Moreover, I'd still recommend reaching out to our Support Team to assist you further with upgrading your subscription.

Reach out to me again if you have more concerns about your QuickBooks plan and subscription. I'm always around to help you. Stay safe, and have a good one.