When the application is not fully functional, one of the causes is the app's data, @stu14. To isolate this, resetting the app is an effective solution, similar to clearing your browser’s cache. Here’s how to do it:
For iOS
- Go to Settings and tap General.
- Click iPhone Storage, then select the QuickBooks Self-Employed app.
- Tap Offload App. This will free up the storage without deleting your app's documents and data.
For Android
- Go to the Menu ☰ icon and tap More Options ⋮.
- Click on Settings, then Refresh Data.
- Select YES to confirm.
Once done, restart your device and reopen your QBSE mobile app to double-check.
Once the reset is complete, restart your device and reopen the QBSE mobile app to check if the issue is resolved.
Alternatively, you can access your QuickBooks Self-Employed account using your phone’s browser. This bypasses app-related issues and ensures you can continue managing your account.
Let us know if you have follow-up questions or anything else. We are available 24/7.
