Good day, @joed2.
Thanks for sharing your concern in the QuickBooks Community page. Let me help you downgrade your subscription in QuickBooks Online (QBO).
Before we proceed, can you share with me if you're getting any error messages during the cancellation? Any further info would be much appreciated.
Sometimes too much cache accumulated in a browser can cause unexpected behavior with the product. This can be the reason why unable to downgrade the account.
To isolate the issue, let's open your account in a private window. This is a special mode that doesn't save your search histories. Simply press the following shortcut keys to access it:
Let me know if the above troubleshooting steps resolve the problem. I want to make sure you're able to complete your task in QuickBooks. Have a good one.
Thanks for the prompt response, @joed2. It can be challenging when you can't downgrade your QuickBooks Online subscription. I'm here to share some updates with you.
I've checked our records and found an open investigation into this exact error message. Our engineers are aware of this issue and are currently investigating why you can't downgrade your subscription.
While we are unable to tell when this issue will be resolved, I suggest contacting our Customer Care Team again. They can add you to the list of affected users and will notify you via email once this issue is resolved.
Here’s how to get in touch with our representatives:
In addition, you can also seek self-help video tutorials on our video tutorials for QuickBooks Online to help you get your QuickBooks tasks done in no time.
In case you have other follow-up questions about this, joed2. You can always tag me in your reply. I'll be here to back you up. Take care!