I have verified that my login information is correct for both bank accounts on file. Why does QuickBooks continue to be unable to verify and update the system?

Let's resolve the issue you're having with your bank account to get your latest transactions.

To get started, could you please confirm the name of your financial institution? We want to double-check and ensure accuracy.

In the meantime, I recommend logging into your bank's website to check for any messages, notifications, or alerts that may require your attention. Sometimes, bank system maintenance or server issues can lead to delays.

If everything is good, we can troubleshoot by manually updating your account to refresh the connection between your bank and the program.

Here's how:

1. Sign in to QuickBooks Self-Employed.
2. Go to Profile ⚙ icon, then select Manage accounts under Transactions.
3. Click the Refresh all button a couple of times to update your banks.

Please refer to the brief clip provided below as a point of reference.

If the issue persists, sign in to QuickBooks using an incognito or private browser or try other browser troubleshooting options. You can also try to update again a day later, as your bank needs time to fix everything if there are issues.

On the other hand, you can also manually upload your transactions using a CSV file.

Additionally, I encourage categorizing your transactions in QuickBooks. To ensure your books are accurate.

You can always rely on me for additional assistance managing bank transactions in QuickBooks Self-Employed. I'll be right there to help you whenever you need it.

The whole point of me having my transactions on QuickBooks is so that I can categorize them for easy bookkeeping for tax time. The financial institutions are Fort Community Credit Union and Greenwoods State Bank. There are no issues on the banks' ends. Everything is correct. I need additional assistance. I would appreciate it if you would troubleshoot by manually updating my account to refresh the connection between my banks and the program.

Thank you for providing the name of your financial institution and some detailed information, d2dtransport22.

To start, please know that the Community is limited to public forums, and pulling up your account is unavailable on our end. If you already followed the steps provided by my colleague and the issue persists, I recommend contacting our QuickBooks Self-Employed support. This will allow them to address your concerns and provide you with a solution using their tools.  

Kindly follow these steps:

1. Go to (?) Help. This opens the QuickBooks Assistant window. If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
2. In the Type or Ask Something field, enter your inquiry.
3. Press Enter on your keyboard to send it.

You can also access this article for more information regarding the availability of our support: Contact QuickBooks Self-Employed Support.

We're still here if you have further information as you contact our support, d2dtransport22.

I keep getting this error message when trying to log into QuickBooks Online Plus.

Looks like the connection to First Horizon Bank isn’t available right now.

I haven't been able to connect 2 of my clients for 6 days now. This is extremely aggravating. 

Thank you for joining the thread, @OnlineAccountant7522. 

I understand the frustration of not being able to connect your bank account to QuickBooks Online. It seems there might be an issue on your bank’s side. To resolve it, I recommend checking your bank’s website for any alerts, messages, or errors that require your attention. The problem might stem from bank system maintenance or server issues.

If there are no issues with your bank, we can proceed by manually updating your account, which helps reestablish the connection between your bank and the software.

Here's how:

1. Log in to your QuickBooks Online account.
2. Navigate to the Transactions menu, then select Bank Transaction.
3. Click Update to refresh your banks.

If the issue persists, consider accessing QuickBooks through an incognito or private browsing window, or explore other browser troubleshooting methods. If none of these solutions work, attempting to update again the next day is advisable, as your bank may need additional time to resolve any underlying issues.

Once you've successfully connected your bank, you may want to learn to categorize your bank transactions in QuickBooks Online.

Additionally, I would like to introduce our QuickBooks Live Bookkeeping Assisted where you can get out of the stress in managing your books. This will connect you with trusted professionals that will help you categorize transactions, reconcile accounts, and prepare financial statements. Let our experts handle the bookkeeping so you can focus more in growing your business!

If you still need further assistance regarding to your bank connection, do not hesitate to reply in this post. I'm here to help you! 

@OnlineAccountant7522 

Have you tried opening your QBO accounts on any private/incognito browser?