I keep getting “no Quickbooks online company… associated with this account”

Thanks for joining the Community, NuCorp. I appreciate your screenshot.

Since you're receiving a "We couldn't find a QuickBooks Online or QuickBooks Online Accountant account for this email address." message when trying to sign in, I'd recommend double-checking the email address you're entering.

If it's the correct one you used to sign up for your new account, I'd recommend getting in touch with our Customer Care team directly to confirm why you're seeing this message. They'll be able to pull up the new account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

Since you're unable to sign in, you can reach them through our website.

Here's how:

1. Go to our Contact Us page.
2. Choose QuickBooks Online.
3. Click Search for something else.
4. In your Ask us anything... text box, enter what you're reaching out about.
5. Hit Search.
6. Under Here's how to connect with a QuickBooks expert, select one of the available methods to get in touch with our Customer Care team.
   

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any questions. Have a lovely day!

I spoke to two reps online. None have been able to assist and the last one was extremely rude and condescending. I paid for use of the international version and I’ve not been able to access since Friday evening. It feels like support for the QBO version available in Jamaica is nonexistent.

We appreciate you for choosing QuickBooks yet we don't want you to have this kind of experience when logging in to your account, @NuCorp. Let's ensure you'll get back into the business.

I've checked and so far there's no known issue with the error mentioned. You'll want to first make sure that you're using the same email address you used when you sign up for the account. In addition, I recommend logging in to your account using an incognito window to rule this out. Sometimes the stored cache for a long period of time causes browser-related issues. Here are the shortcut keys to open it:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're logged in with ease, then you'll need to clear your regular browser cache.

If the issue persists, you can recover the account by clicking the I forgot my user ID and Password button. Next, type in the phone number or email address associated with your subscription and proceed with Continue. Or you can log in to your Intuit Account to validate if you're using the right credentials. 

Alternatively, I suggest using another compatible browser. 

See these attachments to learn more on how to manage your account:

• Change company name, address, email address and privacy settings
• Get help if you can't sign in to your QuickBooks Online account

Keep us posted if you have other concerns with this matter or QuickBooks as a whole. We'll respond as soon as we can. Keep safe.