Hi kfinneyyw.
Thanks for dropping by the Community, based on your description of what's going on I would suggest reaching out to our support team, here in the Community, we can't see into individual accounts, and it sounds like there may be something going on in your specific account, our support team can. They will be able to determine what's going on with your data and how to find all your information. To reach them, follow these steps:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
If you have any other questions, feel free to post here anytime. Thank you and have a lovely afternoon.