I log into my app and all of our information is gone. Has anyone else had this happen? How do I find it?

Hello, @rkhenley. I can imagine how frustrating it must be to log in and find your information missing.

This issue is likely due to stored or outdated data within the app. Sometimes, the app may not sync correctly, causing it to display previous or incomplete information.

To resolve this, I recommend clearing the app data on your mobile device to reset it to its default state. This process will free up storage without deleting your app documents and data.

For iOS users:

1. Navigate to Settings, then tap General.
2. Press iPhone Storage, then select the QuickBooks Online app.
3. Click Offload app.

For Android users:

1. Open your device Settings.
2. Select Apps (varies by device).
3. Choose the QuickBooks app from the list, then go to Storage.
4. Tap Clear data.

As an alternative, you can access your QuickBooks Online account through any supported web browser.

You can always return here if you have any further concerns or questions. I'm always around to assist you. Take care.