I'm getting a payroll message that says our credit card has expired. I checked in INTUIT and it shows that it expires in 2028, which is correct. Until I get that message corrected, I can't process payroll because it won't calculate payroll taxes.

I appreciate the steps you've taken so far.

You'll want to update first your tax table to its latest version. Also, check and see if your Desktop version is up to date. If not, let's update your QuickBooks Desktop to the latest release. You can utilize this article for the quick video and detailed steps to update within QuickBooks: Update QuickBooks Desktop to the latest release.

If these steps didn't work, for now, it would be best for you to contact our QuickBooks Desktop Payroll Support Team. They have additional tools to pull up your account and help you change your employee's email address.

To speak with one of our experts from QuickBooks Desktop Payroll. Please follow the steps below to contact support:

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact Us and then enter that you get Reminder prompts and Continue.
3. Then choose to Message an Agent or Talk to a Specialist.

You may also connect with them through chat. 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT. Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can also check out this article for additional information about QuickBooks reports you can pull up in the future: Customize payroll and employee reports.

If you require further assistance working on specific tasks in QuickBooks, the Community is willing to assist you at any time. Have a great day ahead!