I'm in Quickbooks hell. Maybe this will help? I've tried everything else.

Can you still access your account as a Company Admin?

Gaining access to your account and lifting your on-hold funds are equally important so you can process your payroll right away, CAW3. Allow me to route you in the right direction to resolve this issue.

To begin with, you'll need to submit the required documents to protect your account and data. We must verify that you're the rightful owner of the account. For more details on the documentation needed, please visit this article: Request to be the primary admin or contact.

I'm aware you've already reached out to our support team, and working closely with them is the best action at this time. They possess all the tools to securely examine your account and accurately determine how to lift the on-hold funds and regain access to your account.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern: Let's talk.
5. Choose a way to connect with us: Start a chat, Get a callback, Ask the Community.

After transferring the admin rights in QuickBooks, you can now manage users to grant access to your company. This way, they can help you perform tasks for your business.

If you have more questions in mind regarding access to your account and lifting your on-hold funds, feel free to leave a reply. I'm always around to answer your queries. Keep safe.

CAW3 here. For some reason I can’t sign in anymore because Community is as flawed and janky as the other QB product.

This response from a QB bot is insulting and enraging. I’ve tried everything it outlines, many multiples of times. It feels like my only recourse at this point is to complain loudly and publicly until someone at QB fixes my problem. I was told this week that they have an “unusually high volume” right now. I’m sorry, 1) so do I! And I can’t do what I need to bc QB is hobbling me. And 2) maybe, just maybe QB should consider investing in real customer service where people actually know the product. Apple is a great model - I’ve had wonderful, problem-solving interactions with their customer service very recently. In the meantime please fix my issue!!!!!! 

CAW3 here. For some reason I can’t sign in anymore because Community is as flawed and janky as the other QB product.

This response from a QB bot is insulting and enraging. I’ve tried everything it outlines, many multiples of times. It feels like my only recourse at this point is to complain loudly and publicly until someone at QB fixes my problem. I was told this week that they have an “unusually high volume” right now. I’m sorry, 1) so do I! And I can’t do what I need to bc QB is hobbling me. And 2) maybe, just maybe QB should consider investing in real customer service where people actually know the product. Apple is a great model - I’ve had wonderful, problem-solving interactions with their customer service very recently. In the meantime please fix my issue!!!!!! 

CAW3 here. For some reason I can’t sign in anymore because Community is as flawed and janky as the other QB products.

This response from a QB bot is insulting and enraging. I’ve tried everything it outlines, many multiples of times. It feels like my only recourse at this point is to complain loudly and publicly until someone at QB fixes my problem. I was told this week that they have an “unusually high volume” right now. I’m sorry, 1) so do I! And I can’t do what I need to bc QB is hobbling me. And 2) maybe, just maybe QB should consider investing in real customer service where people actually know the product. Apple is a great model - I’ve had wonderful, problem-solving interactions with their customer service very recently. In the meantime please fix my issue!!!!!! 

@CAW3 

Try opening your QBO account on any private/incognito browser.