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Level 1

I'm trying to import a csv report file from Mileage IQ. I'm following all the steps but it won't let me upload the file. keeps giving me an error message. anyone else having that problem? or know what I could try to fix it?

 
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Highlighted
Level 1

I'm trying to import a csv report file from Mileage IQ. I'm following all the steps but it won't let me upload the file. keeps giving me an error message. anyone else having that problem? or know what I could try to fix it?

This is the error message I'm getting: 

Uh-oh, looks like we ran into some trouble importing this file. Http failure response for https://selfemployed.intuit.com/secure/mileIq/import: 500 OK. Correct it and try again.

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QuickBooks Team

I'm trying to import a csv report file from Mileage IQ. I'm following all the steps but it won't let me upload the file. keeps giving me an error message. anyone else having that problem? or know what I could try to fix it?

We currently don't have any reported issues about this error, joyliznielsen.

 

Let's do some troubleshooting steps to rule out any browser-related issues. To begin, open an incognito or private browser and log in to your QuickBooks Self-Employed account. 

 

Next, go to the Miles section and import the MileIQ trips again. If it's successful, go back to your regular browser and clear your cache and cookies. This helps remove any stored data on your web browser and run the program efficiently.

 

You can also use a different browser as an alternate solution. 

 

If you're getting the same error, I'd recommend contacting our Customer Care Team. We will work with our engineers to further investigate the root cause of the issue.

 

Here’s how you can reach out to us:

  1. Log in to your QuickBooks Self-Employed.
  2. You can click the Assistant option or click the Help icon located in the upper right-hand corner.
  3. In the Help window, click the Contact Us button at the bottom.
  4. Enter your question and click the Continue button.
  5. Select Start a chat or Get a callback.

 

Please let me know how the call went. I'm just a post away if you have any additional questions or concerns. Thanks.

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