You can check your account status if it has been cancelled/deactivated or if you have a standard no-access role, @jokula.
If your QBO account has been deactivated, please ensure that your linked credit or debit card is active and has sufficient funds to cover the upcoming billing charges. Be aware that the system automatically sends an email notification explaining the reason for the account deactivation. To review and resolve this issue, update your card details by following these steps:
- Go to the Settings/Gear icon on the upper right.
- Select Subscriptions and billing.
- Go to Payment method and select Edit ✎.
- Follow the on-screen instructions to update and save the card info.
The system will automatically attempt to process the payment on your card. If your account still has read-only access after 24 hours, I recommend reaching out to our Live Support team through your QBO account for further assistance. Their advanced tools allow them to address and resolve such issues efficiently.
On the other hand, if your access was set to Standard no access by the primary admin, you can contact the QBO account owner to update your permission. For guidance, please refer to our article: Add and manage users.
About the different options for user roles and permissions, see this article for more information: User roles and access rights.
To further optimize your QuickBooks experience or for assistance with bookkeeping and navigation, we invite you to engage with our QuickBooks Live Expert Assisted team. These specialized professionals are equipped to provide comprehensive support tailored to your business needs.
In addition to updating your payment method, you also have the option to modify your billing date and review your QuickBooks subscription payment history. I recommend bookmarking this article for easy reference in the future: Manage billing, payment, and subscription.
Should there be anything more you need regarding your account or other aspects of QuickBooks services, please feel free to comment on this reply, Jokula. Our Community and Support Team are here to ensure your experience is as smooth and beneficial as possible.
