I just found out that someone hacked into my quickbooks, turned on the contractor payments and set up a payment to themselves for almost 1000.00! they set up a bill to themselves and set up the payment from my personal account. i have to wait till monday to get ahold of anyone at quickbooks but for now i activated 2 step login and deleted the contractor but it doesnt allow me to delete the bank account. Beware and watch your accounts!
You did the right thing by being vigilant and cautious. It is our top priority to protect the privacy and security of all your company information.
I've also added this link for your future reference: Recognize Suspicious Email & Websites
In case you have any other QuickBooks concerns in the future, you may check our self-help articles: Help articles for QuickBooks.
Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!
Hope you’re doing great. I wanted to see how everything is going with the security hacking issues you had. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
This is quite alarming, jpace9.
Let me make it up to you by ensuring this gets investigated.
I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to help you get back your account and make sure everything is fully secured. Here's how:
If you're unable to access your account, I'd suggest checking out this article to recover your login details: Learn what to do if you can't sign in to your QuickBooks.
Additionally, I've added these articles that'll help you in keeping your QuickBooks data safe and secure:
Please keep us posted if you need additional assistance securing your QuickBooks data. It's our priority to ensure your account is safe.
Same thing is happened with my Business Account but amount is way higher . They logged into my account created as a contractor , put all fake info and bank info and took $32 K . I called intuit and they raised a case and told case will be inspected. My 2 factor authentication is enabled how hacker get into my account. I am waiting for ther response.
Sadly, there is No one "higher". You need to take into consideration that QB most likely KNOWS some of it's employees are running scams and defrauding their own customers out of thousands of dollars.
See if maybe your bank can or will help you.
Otherwise, all you can do is file a complaint with BBB and FTC.
We got hacked too. Spent most of the day with 2 different QB reps to try to problem solve. Our non-profit account got locked down because of the hack, which they had tried to change email and password. Our main admin person left the company a few months ago, and she is listed as the contact. She is not available or willing to support in any way. We have put in request to change the back up email for this account, but the ID we have for that account is expired so the rep told us it will most likely be denied - THEN OFFERED NO ALTERNATIVE! So none of us - me the Executive Director, our bookkeeper nor our accountant have access - the account apparently no longer exists. We are paid in advance, yet have no access. I am using this platform via my private QB Online account to see if I can get any direction on next steps. We rely on QB extensively.
I understand how the threat to your data privacy has caused inconvenience to you, @HOCC2023.
I recommend reaching out to our QuickBooks Support Team. They have the right tools to help with recovering your account. Let me guide you how.
Just in case you want to access your Intuit Account and download your data, you can refer to this article for guidance: Access and manage your personal data from your Intuit Account.
Please let me know if you have further concerns about recovering your account. I'm here to assist you.
Our main admin person left the company a few months ago, and she is listed as the contact. She is not available or willing to support in any way.
As long as your QBO account is active, Support will not bother offering any solutions. You may have 2 options:
1. Cheap but risky option. Ask your bank to block subscription payments to have your QBO account cancelled. Then contact Support to reactivate your account with the new Primary Admin credentials.
2. Purchase a third-party service to migrate your core data to a new QBO account.