If a Product/service code is selected when invoicing but then does not pull into general ledge report what to do?

It's nice to have you here, rstager.

I want to make sure we're on the same page. If the code you're referring to is the Product/Service name, then it will show on the report. We'll just have to make sure that the Product/Service box is check marked and the Report period is correct. Let's see if this is the case. Here's how:

1. From the General Ledger Report page.
2. Click the small Gear icon.
3. Tick the Product/Service box.
   
4. Make sure the Report period is correct.
5. Click Run Report.
   

Pull up the report once again and you're able to see the Product/Service name.

However, if the code you're referring to is the SKU code, then we're unable to see it in the report. We can run a different report that will give you the information you need. I'll show you how:

1. Go to the Reports tab.
2. Enter Sales by Product/Service Detail report.
3. Click the small Gear Icon.
4. Tick the SKU box.
   
5. Select the Report period.
6. Click Run Report.  
   

If you're interested in exporting the reports, you can check out this article for the detailed steps: Export your reports to Excel from QuickBooks Online.

You can always tag me in a comment if you need more help. Have a great day!

Make sure your Product/Service has an Income account selected. Gear Icon>Lists>All Lists>Products&Services>Edit.