In October the help desk destroyed my files

Details please.

Know that this is not the service that we want you to experience, @marykatykitchen,

I would want to help you out. However, I need more details about your concern. About your destroyed files in QuickBooks Online (QBO), are you referring to all of your data? Or are you experiencing any login issues? 

Any information that you can provide will be greatly appreciated. You can also attach some screenshots of the errors encountered. This way, I'll be able to give you the best resolution.

Don't hesitate to leave a reply. The Community team is here to help anytime. Keep safe. 

As all data was lost 

   I am operating manually this 2022 and 2923

you all screwed me over but big time 

been using program since money counts in 1986. 

you said my file was to big to retrieve 

and I lost my husband November 2021 

i have been the only one working my books since 1986 money counts

   Quick books with desktop since 90’s 

thru quickbooks plus

the hen eventually enterprise 

the then quit the payroll

 hen money you had in limbo was returned to me from the state of Texas - lost payment you supposedly were responsible for 

from 10 Yrs earlier… 

and then i had the online program i paid annually for 

and then you HELPEd me with my program 

    When I tried to make a payment plan 

you made an error and switched me from annual discounted payment and lost everything I have had since 2001 in one fell swoop of no follow up 

I called about 20 to 30 times 

    No help 

lost my spouse to massive heart attack November 23, 2021  so I was taking a break from using the program and stopped collecting my income by your closing it down

Mary [last name removed] of [company name removed], sole proprietor 

[phone number removed]

As all data was lost 

   I am operating manually this 2022 and 2923

you all screwed me over but big time 

been using program since money counts in 1986. 

you said my file was to big to retrieve 

and I lost my husband November 2021 

i have been the only one working my books since 1986 money counts

   Quick books with desktop since 90’s 

thru quickbooks plus

the hen eventually enterprise 

the then quit the payroll

 hen money you had in limbo was returned to me from the state of Texas - lost payment you supposedly were responsible for 

from 10 Yrs earlier… 

and then i had the online program i paid annually for 

and then you HELPEd me with my program 

    When I tried to make a payment plan 

you made an error and switched me from annual discounted payment and lost everything I have had since 2001 in one fell swoop of no follow up 

I called about 20 to 30 times 

    No help 

lost my spouse to massive heart attack November 23, 2021  so I was taking a break from using the program and stopped collecting my income by your closing it down

Mary [last name removed] of [company name removed], sole proprietor 

[phone number removed]

As all data was lost 

you sent files in report format to be reindexed later 

did not work and no follow up to help me 

   I am operating manually this 2022 and 2923

you all screwed me over but big time 

been using program since money counts in 1986. 

you said my file was to big to retrieve 

and I lost my husband November 2021 

i have been the only one working my books since 1986 money counts

   Quick books with desktop since 90’s 

thru quickbooks plus

the hen eventually enterprise 

the then quit the payroll

 hen money you had in limbo was returned to me from the state of Texas - lost payment you supposedly were responsible for 

from 10 Yrs earlier… 

and then i had the online program i paid annually for 

and then you HELPEd me with my program 

    When I tried to make a payment plan 

you made an error and switched me from annual discounted payment and lost everything I have had since 2001 in one fell swoop of no follow up 

I called about 20 to 30 times 

    No help 

lost my spouse to massive heart attack November 23, 2021  so I was taking a break from using the program and stopped collecting my income by your closing it down

Mary [last name removed] of [company name removed], sole proprietor 

[phone number removed]

Your experience wasn't easy and my sincere condolences for your loss, @marykatykitchen.

We want to make sure that you'll receive the fastest resolution to your issue. I recommend contacting QuickBooks Online support. They can provide you with the case number to keep track of the updates about the issue.

Here's how to contact support:

1. Sign in to your QuickBooks Online, then click the Help (?) icon.
2. Select the Search icon
3. Select Contact Us.
4. Enter your concern in the box below What can help you with?, then click Continue.
5. Select How would you like to connect with us? either Have us all you or Chat with us.

If questions come up to your mind, please don't hesitate to post again in the Community. We're here to help. Take care always.