If you are missing a client on your Subscriptions and billing screen, it is likely that this client has been marked inactive.
Note: Making a client inactive does not remove them from your wholesale billing
In order to move your client back to the Subscriptions and billing screen follow these steps:
- Click on the Clients tab on the left menu
- Click on Overview
- Click the Gear icon above actions and choose Include inactive clients
- Scroll to the client missing from the Subscriptions and billing screen
- Click Make active
The client will now show on the Subscriptions and billing screen.
This is a temporary workaround while we work to improve the functionality of marking a client inactive to be more intuitive.
Make a client inactive:
![make client inactive.png make client inactive.png](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/69837i96654BAE79AA7181/image-size/large?v=v2&px=999)
Reactivate an inactive client:
![make client active.png make client active.png](https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/69838i18F5E12368CF80B3/image-size/large?v=v2&px=999)