I have some details regarding the shaded check box. I'll also help you reactivate the account.
The account might not have been inactivated yet, which is why the check box and Show Inactive Accounts are shadowed out.
Search for the account using the Search box to check if this is the case.
However if it doesn't show up (inactivated), then this is a case of a damaged list. Let's resort it to fix this:
- Open the Chart of Accounts window.
- Click the View menu.
- Choose Re-sort List.
This article can tell you more about the steps: Re-sort lists in QuickBooks Desktop.
When the check box returns to normal, click on it then remove the "X" mark from the inactive account to make it active again.
Ready to record transactions for the reactivated account again? Or do you need to check the reports for adjustments? Please browse our articles on the QuickBooks Desktop articles list page. They're packed with guides, pointers and important information about the features and functions in the program.
I'm still available to help you out, so don't forget to visit this thread for other questions in QuickBooks Desktop.