Intuit would not refund us for a subscription we had canceled and then got billed for because their system did not show that we had cancelled. How do we unlink bank info?

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Hi, @zkip265 

We understand your point about this matter. We want to ensure you won't go through this kind of experience again and get the refund amount for canceling your QuickBooks subscription.

As much as I want to check this further for you, I don't have the chance to do it here in the Community for the security of your account and other personal information. 

For the time being, I recommend reaching out to our Support Team. They have tools to pull up your account and help you with the refund and unlinking your bank info.

 

1. Sign in to your QuickBooks Online company.
2. Choose Help (?).
3. Click either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

For more tips about handling your QuickBooks Online account, you can check out the topics from this link: Your QuickBooks account.

If you have any other follow-up concerns about your subscription, let me know by adding a comment below. I'm more than happy to help. Keep safe!

Don't give me these generic answers and assume I haven't already done that. This is where the refund was refused, after one hour on the phone. That call now costs my client additionally, and what purpose would doing the same thing again serve?

I can see where you're coming from, @zkip265. 

Please know that we appreciate the time and effort you put into working with our support team to resolve your billing issue.

To have this review you'll need to contact our experts from QuickBooks Online Support. This way, they can check the status of your fund.

If you have any further concerns about QuickBooks-related concerns, don't hesitate to post them here.