Invalid ID

Thank you for reaching out to the Community, @accounting476.

A cache-related issue is likely causing you to receive an error message. If this is the case, let’s perform some troubleshooting steps to fix it. We can use a private or incognito window to rule out cache issues in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari Browser: Command + Shift + N

Next, log in to your QuickBooks Online account and then convert the purchase order to an invoice. Finally, add multiple purchase orders to the same invoice. If it works, you can clear your browser's cache. This removes the webpage data that’s causing the issue.

You can also add Intuit as a trusted site to ensure all Intuit-related browser plugins are working properly. 

Additionally, you can use other supported browsers as another option.

Moreover, I’m sure these articles will help you manage your purchase orders in the future:

• Bill created from purchase order has incorrect or higher amount
• How to run purchase order reports

Please don't hesitate to reach out if you have any follow-up concerns. I'm here to assist. Have a good one!

Thank you for suggestion. That is not issue. I saved bill with one PO and it saved properly but i have several PO on same bill and when went to add another PO to invoice/bill i got " invalid ID value was specified"

Did QB update program and inadvertently forget to change something. We could add multiple invoices to same invoice previously.

Thanks for help

I appreciate you clarifying the details of your concern, @accounting476. 

Currently, no changes have been made in QuickBooks Online (QBO). I understand the impact this situation has had on your business tasks, and I would like to direct you to the best available support to help identify and resolve this error.

I recommend reaching out to our dedicated technical support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. If necessary, they may initiate an investigation to further investigate the matter.

Here's how:
 

1. In your QBO account, click on Help (?).
2. Click on the Search tab, then select Contact Us.
3. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

To know our support's availability hours, kindly visit: QuickBooks Online Support.
 

Furthermore, you might find it beneficial to refer to this article, which explains the process of duplicating an estimate into a purchase order in QBO: Copy an estimate to a purchase order in QuickBooks Online.
 

Kindly notify me how it goes by leaving a comment below. I'm always ready to circle back and provide you with the necessary assistance you may require.

Still no resolution to issue. Called support and on line for 35+ minutes. QB should be able to take info and research and call back rather than having to wait on line while agent tries to find solution. If issue takes 10-15 minutes that is fine but user should not have to wait extended period of time and should be able to take all info down, research and respond with resolution to issue in program.

Issue still not corrected and have case no to wait for call back or will have to call back with case no to inquire

Any help resolving issue would be appreciated. Just started having issue in last month or so

Thanks