Invoice - Screen and Print shows different value for Items

Hello there, abhishek4. I can share details about the display preferences concerning the items displayed in QuickBooks Desktop. I'm with you in getting past this topic.

There are differences between what is shown on the invoice screen and what is printed on the preview. Some information may show on the invoice screen, however, it doesn't appear on the print preview. Furthermore, there are cases where it will show on the printed preview and doesn't show on the invoice screen. 

QuickBooks Desktop strives to enhance the product experience with the newly introduced sales form layouts, and currently, this feature is working as designed within the software.

I've included these articles that will show you how to keep or print PDF files and how to fix matters in case you can’t print, email, or save as a PDF from QuickBooks Desktop:

• Save QuickBooks Desktop PDF in legal size, landscape, or portrait orientation
• Troubleshoot PDF and Print problems with QuickBooks Desktop.

Following these steps help you resolve the issue with the item hierarchy not displaying correctly when printing invoices from QuickBooks Desktop. Let me know if you have any other questions.

The documentation you have provided does not help. It does not contain information on how to display Item & Sub-Item while printing the invoice. Can you please assist me on this or redirect my query to the correct personnel? 

The provided solution does not work. It does not contain information on how to print Item & Sub-Item both in the invoice. I am able to print the invoice, however the Item is missing. I am only able to print sub-item. 

Please assist. 

I appreciate you for returning to this thread and providing an update about your concern, @abhishek4.

Currently, the feature to print the parent item on invoices is unavailable. As a workaround, you can enter the parent item in your invoice description.

I understand the importance of printing both of your parent and sub-item in QuickBooks Desktop (QBDT). For now, I recommend sending feedback about it. We always consider customer feedback when improving or adding features. 

Here's how:

1. Select the Help option.
2. Select the Send Feedback Online option.
3. Select the Product Suggestion option. A pop-up window displays.
4. Enter your comments or feedback suggestions.
5. Click the Send Feedback button.

I will also include a helpful article that guides you to receive payments: Record an invoice payment.

Feel free to leave a comment below if you have any other questions about printing invoices. I'll be here to further assist you.