Thank you for bringing this to our attention, toddmblankenship.
I know how convenient it is for you to manage your transactions via the mobile app. Let's run some troubleshooting steps so you can continue performing any tasks smoothly.
The accumulated files in the mobile app can cause unusual responses when using it. Let's clear the stored data to enhance its overall performance.
Here's how:
- In your iPhone, head to Settings and choose General.
- Select iPhone Storage and choose the application that's taking up a lot of space.
- Press Offload App.
Next, restart your device and log in to QuickBooks Online (QBO) again. Then, categorize the expenses. If none of these suggestions work, uninstall and reinstall the app to start on a clean slate.
In the meantime, open your QuickBooks via browser and categorize the transactions from there. When using the mobile app, utilize a supported browser to get the best online experience.
I'm also adding this article that provides basic information about features available in the mobile app version: In-product help topics and FAQs.
In case you come across any errors in your Android device, the following article contains solutions on how to fix them: Solve common errors.
Feel free to get back to this thread if you need help using your QuickBooks app. I'll get back to you as soon as I can.