Is anyone else not able to add a new user in QuickBooks Online?

Hello there, userkelly1.

Currently, we're investigating adding user issues in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. To expedite the transaction, provide this investigation number INV-94286.

Here's how. 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Furthermore, here are some links for learning about managing users, including adding or deleting users and understanding their access and permissions.

• Add and manage users
• User roles and access rights

Additionally, check this guide for the maximum number of users allowed based on your subscription: Learn about usage limits.

Stay in touch if you have additional questions about adding users or other QuickBooks concerns. I'm always here to help.

i'm still having issues adding user to my account. this was after the update in january. after the update we were able to get one step closer in the process but not finalize everything. can someone call me back or reach out? the chat bot doesnt seem to be much help

I understand that it can be a challenging task when experiencing issues in QuickBooks Online (QBO). Let me assist you in reaching the appropriate support for further assistance.

Please know this isn't the experience we want for you when managing users within the program. It's advisable to get in touch with our Live Support Team, who can conduct a screen-sharing session and investigate your account further.

Here's how: 

1. Sign in to your QBO account. 

2. Click on the Help (?) icon. 

3. Type in your concern and select Let's Talk. 

4. Choose Contact Us to connect with a live support agent. 

5. Click on Get a callback from the next available expert.

We're available to assist you from Monday to Friday, 6 AM to 6 PM PT, and on Saturdays from 6 AM to 3 PM PT.

Please read this article to discover various options available for user roles and access permissions: User roles and access rights in QuickBooks Online.

If you require further clarification, revisit the Community space anytime. I'll make sure to assist you in resolving any inquiries promptly.

I did reach out with the same issue but got an unsatisfactory reply.  I was given ways that may help me "self-resolve" the issue, but was told there is a problem on the back-end with this.  None of these suggestions worked, which leaves my client high and dry. 

I think just about everyone is done with Intuit "helping us" with these new features.  It has been very frustrating to deal with issues on what seems to be a daily basis.  As an accountant, this is especially frustrating becaucse multiple client accounts are affected.  Get it together, Intuit!

Hello, we have the same issue, were you able to fix it?

Thanks for joining the thread, @mira13. Let me share insights about adding a user in QuickBooks Online (QBO). 

There's a need for us to ensure that we are the primary admin or company admin to add users in QBO. However, there's a different maximum number of users we can add depending on what subscription you've had. Here's the article for your additional learning about the usage limits in QBO: Learn about usage limits in QuickBooks Online.

If you haven't reached the user limit yet, I'd recommend contacting our Customer Care Support Team. This way, they'll be notified of the issues you are facing and will take the necessary actions to identify the cause.

Here's how: 

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

Furthermore, I've added this helpful article for you to learn about the different options for user roles and access permissions: User roles and access rights in QuickBooks Online. 

Please don't hesitate to respond to this thread if you need additional assistance managing users in QuickBooks Online. I'll be here to assist, 24/7. Have a good one. 

It is terrible that this issue is still continuing in December 2024. The following error message is becoming common place and no person at the Help Desk has been able to resolve it. We have talked to multiple people, the issue has been escalated to the Technical Team and a Case No. allocated but for two weeks, nothing seems to be sorted out.

Other times, we get the error Access Denied upon accepting invite. This implies that it is absolutely a technical error and only Intuit can sort it out.

Intuit Technical Team, could you please step up? This is becoming very frustrating.

I am having the same issue!!! Employee shows up as active under payroll employees but not as a user under manage users. EE cannot log in (was a prior employee) and I've tried 10+ times to enter him. 

When a new employee joins and register with the workforce system, they use their email address to log in. If this email address is subsequently added to the 'Manage Users' section and assigned a role, an error will occur, preventing the addition from being completed.

I suggest using a different email to add your employee and assign a role in the manage user section. Follow these steps how:

1. Go to the Gear icon and select Manage User.
2. Click Add User.
3. Provide the details and email address, then assign a role.
4. Hit Send Invite.

Additionally, you can visit this link to add, edit, and remove authorized access in QBO.

For future reference, click this link to change your company's primary admin user. To learn more about usage limitations in QBO, check out this article.

If you need further assistance or have any questions about managing your user, please feel free to leave a comment below. Take care.