Let's find out why you're unable to view customers' invoices in QuickBooks Online (QBO), @rides-cooper.
First, could you please clarify whether you've encountered any error when trying to open the invoice? Or if you're referring to the absence of invoices after clicking the customer's name? Any additional information you provide will help us resolve the issue more effectively.
In the meantime, let's troubleshoot some issues that may affect the software's performance. The stored cache might be the culprit, so let's start by clearing your browser's cached data related to Intuit.
After taking those steps, restart your browser. Then, log back into QuickBooks to check if you can now see and open your invoices. Also, ensure you're using supported, up-to-date browsers to rule out any potential browser-related issues.
You may check out this article to learn how to record invoice payments if your customer plans to pay you in the future: Receive invoice payments in QuickBooks Online.
Looking to enhance your QuickBooks experience? Consider reaching out to our QuickBooks Live Expert Assisted team! They're here to help you manage transactions and ensure your account's data integrity. Let us support you on your path to financial success.
Feel free to Reply in the comment section if you require further assistance handling customer invoices in QuickBooks. We're always around to as soon as possible.
